Cancellation and Refund policy

Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.

Refunds or cancellations can only be issued if: you have requested it within the 14 day cooling off period (further detail below); you have not completed (or attempted to complete) any tests; and you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

Refunds Cannot be issued if you have been given the course materials in its entirety. Refunds Cannot be issued if you have passed any test/exam using the materials given or taught to you within the 14 day cooling of period.

The 14 day cooling off period begins:

For Paid Upfront Courses:

If you purchased before the course started, on the first day of that course run; OR

If you purchased after the course run started, on the day you made the purchase.

Refunds or cancellations can only be issued if:

 If you have requested it within the 14 day cooling off period which begins on the day you paid for Unlimited;

you have not completed (or attempted to complete) any tests; and

you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

Once your Unlimited access has been removed, you will not be able to access course runs that you had access to after the free access period had ended. This includes not being able to take part in any tests or to receive a digital or printed certificate.

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If you change your mind:

Where you cancel an order for any Product(s) within 14 days of your receipt of the Product(s), or before we have shipped the Product(s), any refund will be for the amount you paid for the Product(s), including any basic delivery charge; you will be responsible for delivery costs above the basic charges, for example enhanced delivery service, and for the cost of returning the Product(s) to us.

If there is a problem with your Product(s):

 If you have returned the Products to us because they are faulty or mis-described, we will refund the price you paid for the Product(s), together with any applicable basic delivery charges, and any reasonable costs you incur in returning the Product(s) to us.